Ordering (8)
  • Why is the information I looked at yesterday different now?

    We’re always updating the site according to stock, accuracy, and pricing. As a result, all prices and descriptions listed are subject to change without notice (although they rarely do). Any product may be removed from a current sale at any time.

  • Where is my order confirmation?

    When you press send, so do we! Your order confirmation is sent to the email address you listed in the billing section as soon as you place your order. If you don’t receive a confirmation, please check your spam folder. Still nothing? Send us an email at store@mustad-americas.com

  • Do you accept international orders?

    We do accept international orders, but we only ship to US addresses for now. We will gradually open for sales in other countries, so stay make sure to keep updated with our newsletter!

  • How do I track my order?

    If you leave your e-mail or phone number as your contact information during the ordering process, you will receive a shipping confirmation notice via email or SMS when your order has left the warehouse. We'll include information so that you can track your order.

  • Why does my order have sales tax?

    Mustad is required by law to collect sales and use tax on total taxable product as well as shipping and handling charges for orders in the following states: Florida, New York, Alabama, Arkansas, and Oregon.

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Shipping (4)
  • Do you offer free shipping?

    Yes! On orders over $75, shipping is free. Your free shipping includes economy shipping and must be within the 48 contiguous United States. Certain oversized, bulky, or multiple package shipments may require additional charges. For our free shipping option, please note that shipping can take up to 10 business days.

  • When will my order ship?

    We begin to process orders immediately upon receipt. Orders are processed Monday-Friday and ship out within 1-2 business days, depending on the time of day you place your order.  

  • When will my order arrive?

    Delivery times can vary depending on the shipping method you've selected in checkout and the destination of your package. Also, please be aware that weather, shipping holidays, peak shipping seasons and incorrect billing information can delay the shipment of your order.

  • Do you ship to P.O. boxes?

    If you live within the United States, we ship to P.O. Boxes using USPS.

Paying (1)
Returns (3)
  • What is your return policy?

    If, for any reason, you are not satisfied with your purchase, you may return it for a refund within 30 calendar days from receiving the product. The product must be in new and unused condition and contain the original packaging. Customers are responsible for the shipping costs. Please contact us at store@mustad-americas.com to get a return authorization form with instructions on how to return the product. 

  • How long will it take to process my return?

    We usually process your return within two business days after receiving the product. After inspection, your refund will be processed and credit will be applied back to your credit card or PayPal account. Depending on your credit card company, it may take between 2-10 days before you see the credit applied to your account.

  • Can I exchange a product?

    If you've received the wrong product, please return the original product and place a new order online.